When will my order ship?

After your payment is verified, you will receive an order confirmation once the order is processed. Your order confirmation is also your receipt. 

Once your parcel dispatches, you will receive a shipping confirmation within 3 business days. Please also check your spam folder.

Generally, we provide free delivery between 5 – 7 business days. For expedited shipping, there will be additional charges. All of this information is provided on the product page while shopping for a better experience.

Where is my order shipped from?

Depending on your location, we will ship from either our Canada or the United States location. Please be aware that we sometimes ship items from different locations based on inventory, public holidays, or other unforeseen events.

Is the invoice included in the package?

There is no invoice included in the package when it is delivered.

If you wish to have an invoice for your order, please use the order confirmation in your email as your receipt / invoice.